Have questions about Computer One? Check out our frequently asked questions or contact us.
We own the problems with all line of business applications for our clients. That doesn't mean we can fix faulty software –but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.
Our technicians are trained in customer service, and always take time to answer your questions and explain everything in simple terms.
All of our invoices are detailed to show what work was done, why it was done and when it was done so you never have to guess what you're paying for.
We answer our phones live from 8:00 a.m. to 5:00 p.m. and give all clients an emergency after hours number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have.
We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it's important to keeping your data secure.
Yes, we recommend our clients have an onsite and offsite backup copy of their data to make sure they can recover in the event of a disaster.
MI Cloud makes IT infrastructure invisible with an enterprise cloud platform that delivers the agility and economics of the public cloud without sacrificing the security and control of on-premise infrastructure. Our mission is to help IT teams focus on the applications and services that power the business.